Responsible Gaming

Introduction

At Just Queenstown, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only – never as a way to earn money or solve financial problems. If you find yourself gambling more than you can afford to lose, or if gambling is causing stress in your life, please reach out for support.

Age Verification

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to play online pokies. We take age verification seriously and require proof of age before any account can be created or funds deposited.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more money to recover what you've lost
• Spending more time and money on gambling than intended
• Hiding your gambling activities from family or friends
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious or irritable when you try to cut back
• Failed attempts to reduce or stop gambling

Self-Help Tools

Most online casinos offer tools to help you stay in control:

• Deposit Limits: Set a daily, weekly, or monthly spending limit on your account
• Loss Limits: Define the maximum amount you're willing to lose during a session
• Reality Checks: Enable reminders that pop up during play to help you track time and spending
• Time-Out: Temporarily suspend your account for a period you choose (hours, days, or weeks)
• Self-Exclusion: Permanently close your account if you feel you cannot control your gambling

Support Organizations in New Zealand

If you're struggling with gambling, these organizations offer free, confidential support:

• Gambling Helpline Aotearoa (New Zealand): 0800 654 655 (free phone service available 24/7) or visit gamblinghelpline.co.nz
• Problem Gambling Foundation: pgf.nz – offers counselling and support services
• Samaritans: 1100 (available 24/7) – for emotional support and crisis help

International Support Resources

If you're accessing online pokies from outside New Zealand, these international organisations may also be helpful:

• Australia: Gambling Help Online – gamblinghelponline.org.au
• United Kingdom: GamCare – gamcare.org.uk and GamStop – gamstop.co.uk
• Canada: Responsible Gambling Council – responsiblegambling.org
• United States: National Council on Problem Gambling – ncpgambling.org

Get Help Today

If you or someone you know is struggling with gambling, please seek help immediately. There's no shame in reaching out – support is available, and recovery is possible. Contact the Gambling Helpline Aotearoa on 0800 654 655 or visit your preferred support organization above.

Remember: gambling should be fun and entertaining. If it's no longer enjoyable, it's time to take action.